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SOBATO China Operations Center
Telephone：189 4859 6121 (WeChat same number)
SOBATO Europe Operations Center
E-mail： info@sobatobikes.com}
Address：Building A, Xiangwei Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
cell phone：189 4859 6121
Mail： info@soputtobikes.com
WeChat：189 4859 6121
Address：Building A, Xiangwei Science and Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
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Frequently Asked Questions
1. Q: What should be done with the bicycle after a collision?
Answer: Please do not continue to use it reluctantly. Please take your bicycle to a nearby dealer or professional bicycle shop for detailed inspection and maintenance. If any parts have been deformed (especially if the carbon fiber material is cracked), be sure to stop using it immediately and replace it.
2. Q: What basic safety matters should be paid attention to while riding?
A: Follow all road rules; be defensive when riding; be prepared for emergencies; ride in designated bike lanes as much as possible; use hand signals when turning and parking; do not carry people (except children who meet the regulations); do not ride under the influence of alcohol or drugs.
3. Q: What should I pay attention to when installing a front wheel with disc brake?
Answer: When installing, please be careful not to damage the disc brake rotor, caliper, and brake pad splint by misalignment. Please do not squeeze the brake lever until the disc brake rotor is installed in place.
4. Q: What should I pay attention to when disassembling the disc brake wheel set?
Answer: After removing the wheel set, it is forbidden to press the brake handle! If possible, install a corresponding type of pad shim inside the brake caliper to prevent the brake caliper piston from tightening or even loosening.
5. Q: How to correctly adjust and lock the quick-release wheel set?
Answer: Adjust the pressure through the knob nut, and then close the quick release wrench correctly. The nut must be locked tightly and must not be tightened by just turning the quick release wrench. Try to adjust the closed wrench to be as close to parallel to the front or rear fork legs as possible.
6. Q: Can the handlebar set be adjusted by myself?
Answer: The adjustment of the handlebar set requires relatively professional skills. It is recommended to seek help from the dealer and do not try to adjust it yourself.
7. Q: How to adjust the appropriate seat cushion height?
Answer: The rider sits on the seat cushion, turns the crank so that the foot pedal is at the bottom, straightens the legs naturally and the heel is exactly on the axis of the foot pedal, which is the appropriate seat height. Note that the extended part of the seat tube cannot exceed the safety line.
8. Q: What should I pay attention to when tightening screws?
Answer: Tightening the screws with the correct torque is very important for safety. Please get used to using a calibrated torque wrench and operate according to the torque value marked on the part itself or the instruction manual. Locks that are too tight or too loose can cause accidents.
9. Question: Why can’t I just try jumping?
A: Jumps place tremendous and unpredictable stress on your bike and accessories, which can lead to serious injuries and risks. Please read and fully understand the relevant content in the manual before trying it.
10. Q: What safety equipment must be worn when riding?
A: You must always wear a bicycle helmet that meets the latest safety quality certification standards and is suitable for the type of riding you are doing. Brightly colored close-fitting clothing, appropriate footwear and protective glasses are also necessary.
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Shenzhen Lipa Technology Co., Ltd
cell phone：189 4859 6121
Mail： info@soputtobikes.com
WeChat：189 4859 6121
Address：Building A, Xiangwei Science and Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
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