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SOBATO China Operations Center
Telephone：189 4859 6121 (WeChat same number)
E-mail： info@sobatobikes.com
Address：Building A, Xiangwei Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
SOBATO Europe Operations Center
Cell Phone：189 4859 6121
Mail： info@sobatobikes.com
WeChat：189 4859 6121
Address：Building A, Xiangwei Science and Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
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Frequently Asked Questions
1. Q: What environment is XC cross-country mountain bike suitable for?
Answer: It is suitable for mountainous areas with small obstacles such as tree roots and gravel, loose land and hard rocks. It is strictly prohibited to use it for high-altitude jumping, violently bumpy roads and extreme riding.
2. Q: What road conditions is the gravel truck (GRAVEL) suitable for?
Answer: For road conditions, it can also cope with smooth gravel roads, low-intensity off-road sections, and even muddy sections. Not intended for off-road, mountain use or jumping.
3. Q: What should we pay attention to in lightweight frames?
A: Lightweight frames are designed to provide competition competitiveness. Their service life is relatively short and they require frequent inspections because they are relatively more susceptible to damage or breakage when subjected to impact.
4. Q: What environment is the road vehicle (ROAD) suitable for?
Answer: It is suitable for smooth roads such as asphalt pavement and cement pavement. The tires always remain in contact with the ground. Not suitable for cross-country or traveling with racks/luggage.
5. Q: What is the maximum load capacity of a SOBATO bicycle?
Answer: All SOBATO adult bicycles are designed and tested with a maximum endurance of 100 kilograms (total weight of people and objects). Children's bicycles have a maximum limit of 45kg.
6. Q: What maintenance is required after long-distance riding?
Answer: Clean the bicycle and oil the chain with special bicycle chain oil. Check whether the wrist assembly, pedals, brake pads, cable pipes, steel wires, tires, rims and all components are secure.
7. Q: What should I check before every ride?
Answer: A mechanical safety inspection should be carried out, including handlebars/stem, tire pressure, quick release/thru-axle rods, seat cushions, brakes, etc.
8. Q: Does a new car need to be run-in?
Answer: Yes. After a new vehicle is used for the first time, the control wires and bars may be stretched or stuck and require adjustment by the dealer. It is recommended to have the dealer inspect it after 30 days or after riding for a certain period of time.
9. Q: Can I repair and maintain my bicycle by myself?
Answer: Bicycle repair and maintenance require professional knowledge and tools. Don’t make any adjustments or maintenance if you don’t understand them, otherwise you may damage your bike or cause an accident. It is recommended to consult the dealer or attend relevant courses.
10. Q: Can products purchased from non-authorized dealers enjoy warranty?
Answer: No. This quality assurance and after-sales warranty terms only apply to products sold by SOBATO's legally authorized online or offline dealers.
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Shenzhen Libo Technology Co., Ltd
Cell Phone：189 4859 6121
Mail： info@sobatobikes.com
WeChat：189 4859 6121
Address：Building A, Xiangwei Science and Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
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