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SOBATO China Operations Center
Telephone：189 4859 6121 (WeChat same number)
SOBATO Europe Operations Center
E-mail： info@sobatobikes.com}
Address：Building A, Xiangwei Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
cell phone：189 4859 6121
Mail： info@soputtobikes.com
WeChat：189 4859 6121
Address：Building A, Xiangwei Science and Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
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Frequently Asked Questions
1. Q: What certificates are required for product warranty?
Answer: This instruction manual is an important document, please keep it properly. If lost, it will not be reissued. All SOBATO bicycle frames have a unique identification number.
2. Q: How to repair after the free warranty period?
Answer: You can contact the nearby SOBATO dealer and we will be happy to provide you with services, but reasonable parts and labor costs will be charged.
3. Q: How to enjoy SOBATO’s free warranty service?
Answer: During the free warranty period, please take the manual, purchase invoice and bicycle to the nearby SOBATO dealer for free repair.
4. Q: What are the warnings when installing hydraulic disc brakes?
Answer: Do not hold the brake lever and insert it into the middle of the front brake disc. This may cause the hydraulic brake piston to pop out, get stuck, leak oil or be damaged.
5. Q: How to install the foot pedal correctly?
Answer: "R" stands for the right pedal, which is installed on the right side of the vehicle. Turn it clockwise and tighten it. "L" represents the left pedal, which is installed on the left side of the vehicle and tightened by turning counterclockwise. Make sure to align with the threads when installing, tighten slowly and rotate back and forth to avoid slipping.
6. Q: What should I pay attention to when installing the front wheel?
Answer: Pass the thru-axle rod through the hub axis and tighten it to the specified torque with an inner hexagonal wrench.
7. Q: What should I do if I encounter problems during the installation process?
Answer: You can contact our customer service for consultation.
8. Q: After receiving the bicycle, how much do I need to install myself?
Answer: At the time of vehicle dispatch, 95% of the equipment has been installed. The remaining 5%, including the front wheel and seat tube, can be installed by yourself according to our installation video. The vehicle comes with installation tools.
9. Q: How does SOBATO ensure product quality?
Answer: With strict quality control and continuous innovation, we strive to achieve the quality goal of "no after-sales service". At the same time, through self-developed data systems, products are given digital vitality.
10. Q: What is SOBATO’s product and service philosophy?
Answer: With "service orientation" as our core, we build an alliance design and regional service system, co-create event-level products with top teams, and respond in depth to the real needs of every cyclist through digital tools and refined services. We insist on "making good products first, and then making good products serve more people".
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Shenzhen Lipa Technology Co., Ltd
cell phone：189 4859 6121
Mail： info@soputtobikes.com
WeChat：189 4859 6121
Address：Building A, Xiangwei Science and Technology Park, Zhongkai High-tech Zone, Huicheng District, Huizhou City
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